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REFUND POLICY

A legal disclaimer

The explanations and information provided on this page are for general informational purposes only and offer a high-level overview of how to write your own Refund Policy.
They should not be considered legal advice or recommendations regarding what you should actually do, as we cannot anticipate the specific refund policies you wish to establish between your business and your customers.
We recommend seeking legal advice to help you understand your obligations and to assist you in creating your own Refund Policy.

Refund Policy - the basics

  • Due to the nature of cosmetic and personal care products, items cannot be returned or exchanged after they have been opened or used.

  • If the product arrives damaged or does not match the order, please contact us within 48 hours of delivery.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

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